1. What’s included. Cleaning, inspection and adjustment of your machine, replacement of the filling-tube rubbers if worn, and return shipping. Shipping to us is included: you receive a prepaid label after payment.
2. Price. Zone 1 (Belgium, Netherlands, Germany, Luxembourg) €79 · Zone 2 (Austria, France) €89 · Zone 3 (other EU countries) €99. Repair service: €109 / €119 / €129 per zone. Prices include VAT and shipping both ways. Not available for the United Kingdom.
3. Payment and your right of withdrawal. You pay when you book. By ticking the box at checkout, you expressly request that we start the service before the end of the withdrawal period and you acknowledge that you lose your right of withdrawal once the service has been fully performed. If you cancel before we have finished, you pay only for what we have already done.
4. If it turns out to be a warranty case. If we find that the fault is covered by your legal guarantee or the manufacturer’s guarantee, we refund the full service price and repair or replace the machine at no cost to you. See Your legal guarantee rights.
5. Payment of additional work. The price for maintenance and repair is communicated in advance and paid in advance. Any additional work, replacement parts or additional costs require your express agreement before they are incurred.
6. Guarantee cases. If the service concerns a defect covered by the legal guarantee, we carry out the applicable remedy free of charge and provide a free return label or another free return solution.
7. Additional work or a machine that cannot be repaired. If during the service it turns out that additional work is needed, or that the machine cannot be repaired, we contact you first. We only carry out additional work after your express agreement. If you do not agree to the additional work, we will inform you of the costs, if any, already incurred under the agreed service and of the available options before returning the machine.
8. Warranty seal. The mere breaking or removal of a warranty seal does not automatically exclude statutory consumer rights. If a warranty seal has been broken or removed, we assess the machine on the basis of the actual damage and the applicable legal rules. If the damage is not covered by the legal guarantee, we first send you a quote.
9. Packing. Empty the machine, remove loose tobacco, and pack it in its original box or a sturdy box with padding. Do not include tobacco, tubes or cleaning products.
10. Turnaround. We aim to return your machine within 5 working days of receiving it.
11. Your legal rights are not affected by these terms.