Returns & Right of Withdrawal

Withdraw from contract here

You can withdraw from your purchase here. After clicking the button, you fill in a short form and confirm your withdrawal. You will then automatically receive an acknowledgement of receipt by email, showing the date and time.

Your right of withdrawal

You may withdraw from your purchase within 14 days of receiving it, without giving a reason. After you tell us, you have another 14 days to send the goods back.

Who pays for the return?

If you withdraw, you pay the direct cost of returning the goods and you arrange the return shipment yourself, with a carrier of your choice. We do not provide return labels for withdrawals. We inform you of this before you order.

Send the goods, well packed, to: FillMaticPro, Nieuwe Kaai 7B, 2300 Turnhout, Belgium. Please empty and clean the machine before sending it. The parcel travels at your risk until it reaches us, so we recommend a tracked service and keeping the carrier’s proof of posting.

30-day returns

In addition to your statutory 14-day right of withdrawal, you may return your purchase within 30 days of receiving it. The additional 16-day return service is subject to the conditions below. During the statutory withdrawal period, your statutory rights apply without these additional conditions.

For returns made after the statutory withdrawal period, the product must be complete and in resalable condition, including all accessories and documentation. The direct cost of returning the goods is paid by you unless we state otherwise. This additional return service does not affect your statutory consumer rights or legal guarantee rights.

How to return within the extra days: use the same “Withdraw from contract here” form and send the product back within those 30 days. We refund the purchase price within 14 days of receiving the product back, using the same payment method. The extra return service applies to all physical products in our shop; it does not apply to maintenance and repair services.

Your refund

We refund all payments received from you, including the cost of standard delivery, without undue delay and in any event no later than 14 days after the day on which you informed us of your decision to withdraw from the contract.

We may withhold the refund until we have received the goods back or you have supplied evidence that you have sent the goods back, whichever is earlier.

We may make a deduction from the refund for any loss in value resulting from handling beyond what was necessary to establish the nature, characteristics and functioning of the goods.

Parcel arrived damaged, wrong item, or something missing?

Tell us straight away, with photos of the box and the product, and keep the packaging for now. We deal with the carrier – you don’t have to. We send a replacement without waiting for the carrier claim, and a free label for anything that needs to come back. If the housing is damaged, don’t switch the machine on.

Something wrong with your machine?

That is a different procedure, and you do not pay return shipping. Report it via our diagnosis form, or read more on our Warranty page – see also Your legal guarantee rights.

You can also use our model withdrawal form, but you do not have to – any clear statement that you wish to cancel is enough.