Help & service
Contact & support
One service desk for questions, faults, returns and advice, in the workshop where every machine we sell is serviced.
Our service desk is in Turnhout, Belgium, in the same workshop where every machine we sell is serviced. One address for questions, faults, returns and advice.
servicedesk@fillmaticpro.com. We reply within one working day. Include your order number if you have one.
Something not working?
Most problems are solved without sending anything. Use the diagnosis form: tell us which machine, the counter reading and what happens, and we reply within one working day with the next step. See also our Warranty page.
Returns and withdrawal
To withdraw from your purchase, use the withdrawal form; you receive an acknowledgement by email straight away. Everything about returns, who pays and refunds is on Returns & Right of Withdrawal.
Advice before you buy
Not sure which machine suits your tobacco and tubes? Try the machine finder, or email us what you smoke and how much you fill per day. We tell you straight which machine fits, and which does not.
Phone
+31 40 340 39 01 (Tuesday to Friday). Email is the fastest route: your question lands directly with the person who handles it.
Address
FillMaticPro, a trade name of Custodio BV
Nieuwe Kaai 7B, 2300 Turnhout, Belgium
Company number 1039.359.750 ยท VAT BE1039359750
Please do not send a machine back without contacting us first: we tell you where to send it and whether a free label applies.
Still have a question?
Mail our service desk and include your order number if you have one.